Search results for "latent concept"

Using the Rasch model to assess a University Service on the Basis of Students Opinions

2008

In this paper we use the Rasch model (RM) as a tool to measure the perceived quality of student services at the Reception Office of an Italian university faculty. This paper has both a substantive and a methodological aim. The former is concerned with measuring the service quality of the Reception Office, while the latter concerns the definition and validation of an instrument for measuring perceived quality. The sample comprised 273 students enrolled at the Faculty of Economics at the University of Palermo (Aiello F. Il modello di Rasch per la costruzione di uno strumento di misura della qualit`a di un Servizio. Ph.D. Thesis, University of Palermo, Palermo, 2005). The RM is applied to prod…